ABOUT Me
I’m a Sales and CRM Support Professional with experience helping businesses manage leads, engage prospects, and maintain organized sales pipelines.
My background in telesales, Inbound & outbound outreach, and CRM management allows me to support sales teams by qualifying leads, scheduling appointments, and ensuring consistent follow-ups.
I specialize in helping businesses stay organized and responsive so opportunities are never missed.
Result
Key Achievements
✔ Managed 250+ outbound calls daily while exceeding outreach targets
✔ Surpassed sales targets by 20% at Madison Life Assurance
✔ Supported high-volume client communication across phone, email, and digital channels
✔ Maintained accurate CRM pipelines and follow-up systems
SKILLS
Areas of Expertise
✔ Strong communication skills
✔ Organized CRM management
✔ Consistent follow-up systems
✔ Professional client engagement
Tools & Systems
✔ HubSpot, Asana
✔ CRM systems
✔ Google Workspace
✔ Notion
✔ Zoom, Slack,Square talk
✔ Excel
Services I Offer
✔ Appointment Setting- Engaging prospects through calls and outreach, qualifying interest, and scheduling meetings
✔ CRM Management- Maintaining organized CRM records, tracking leads, updating pipelines, and ensuring accurate follow-ups.
✔ Lead Generation Support- Supporting outbound ad Inbound sales efforts through prospect research, outreach, and lead qualification.
✔ Customer Communication- Managing email, phone, and digital communication to ensure timely responses and positive client interactions.
January 2026 – Present
Telesales & Omnichannel Agent
Call Centre Solutions Africa
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Conduct outbound outreach to warm and cold leads via phone and digital channels
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Qualify prospects and introduce services to potential customers
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Maintain accurate CRM records and structured lead pipelines
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Follow up with prospects to nurture interest and move leads toward conversion
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Communicate professionally with international clients while meeting outreach targets
2020- March 2025
Sales Representative
Madison Life Assurance
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Generated and qualified leads through cold calling and LinkedIn outreach
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Scheduled and managed client appointments for the sales team
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Exceeded sales targets by 20% through consistent outreach and follow-ups
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Managed the entire client communication lifecycle, from inquiry to onboarding
2020/04- 2020/06
Debt Collection Agent
Odeon Outsourcing Business Solutions
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Handled 250+ outbound calls daily
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Exceeded outreach targets by 25%
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Negotiated payment arrangements while maintaining positive client relationships
WORK EXPERIENCE
CERTIFICATIONS
Virtual Assistant- ALX Africa
Digital Super Selling
Example of a lead tracking sheet I used to monitor outreach, follow-ups, and pipeline status.
Sample follow up email after cold calling.
Example total calls made in a day.